Rainbow Social Care Ltd based in Wokingham and provides 24 hour home care services to adults and the elderly in need of short or long-term personal, physical and domestic support to meet their daily needs in the comfort of their homes.
On the following pages, we describe in detail the content and conditions of availability of individual services. Unfortunately, there is no escape route to illness, old age and death. Therefore, with a team of experienced colleagues, we want to help to restore health quickly wherever possible and to ensure dignified conditions of existence to the last moment where it is not possible.
If you have a question or an interest in our services, do not hesitate to contact us.
WE
value our service users’ wishes and promote choice, independence, dignity, right, respect, individuality and work in partnership to maintain individuals privacy.
will give you the choice to choose your own carer, where possible and the opportunity to meet your carer for the first time before you make your final decision.
provide a variety of services with flexible hours to suit your needs.
ensure that all our carers provide an excellent service, which meets the needs of our service users at all times..
visit you for the first time FREE OF CHARGE with no obligation to undertake an assessment to identify your needs to suit your person-centred care.
SERVICES WE PROVIDE
Initial Referral
When you realised that you needed care, you may have approached Rainbow Social Care direct; alternatively, you may have been referred to us by the social work department from which you initially sought help and which has accepted at least some financial responsibility. In either case, information about you which is passed to us will be dealt with sensitively and in confidence.
Before providing any services we will need to talk with you as the person who is going to be receiving the service, perhaps with your family and with the social work department which contacted us. At the very outset we need to be sure that the services we provide are going to be suitable for you.
Assessing the Need
If someone comes to us from a social work department, the local authority will have carried out an assessment of what you need before deciding that care at home is going to meet your needs. A summary of this information, usually called a needs assessment, will have been passed to us.
If you have approached us direct, we need to make an assessment ourselves. To do this we will need to ask you quite a lot of questions, and probably to seek information from your carer, your doctor and any other specialists who know about your health and needs. The assessment will be carried out by specially trained staff.
We hope that you do not find the process by which we get to know your needs too intrusive. We want to build up a full picture and we will do this as quickly and tactfully as possible. Remember, all the information will be treated confidentially. Our aim is always to make sure that we understand what you need and what your preferences are about services, so that we can respond in ways which really suit you.
This process of assessment is completely FREE.
Types of Care
Home Care Services
Elderly Companion Care Services
Respite Care
Hospital discharges
Caring For Someone with Alzheimer’s
Social Care
Dementia Care
Living In Care ( 24/7)
End of Life Care
Learning Disability and Autism
Transport
Supported living
OUR STAFF
We pride ourselves on excellence, from continuity of care to providing our clients with the minimum of amount of carers as possible. Our clients are welcome to express their preference and choices of who they wish to be receiving care from.
Finding good staff is not that easy as we all know.
Recruitment is a core activity for care services.
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Identifying the most suitable candidate for any particular job at any level will be an important step in ensuring effective performance and practice, team working and good standards of care.
When recruiting and selecting staff, it is essential to comply with the current legislation concerning legal rights, confidentiality, equality and discrimination and the appointment of “fit persons” set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
All of our carers go through rigorous checks during the recruitment process, to ensure that they hold the relevant qualifications which make them competent workers. In addition, we intend to provide fair pay to all members of staff, not only for the work put in but to ensure that they remain committed at all times.
