Rainbow Social Care Ltd based in Wokingham and provides 24 hour home care services to adults and the elderly in need of short or long-term personal, physical and domestic support to meet their daily needs in the comfort of their homes.

On the following pages, we describe in detail the content and conditions of availability of individual services. Unfortunately, there is no escape route to illness, old age and death. Therefore, with a team of experienced colleagues, we want to help to restore health quickly wherever possible and to ensure dignified conditions of existence to the last moment where it is not possible.

If you have a question or an interest in our services, do not hesitate to contact us.

WE

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value our service users’ wishes and promote choice, independence, dignity, right, respect, individuality and work in partnership to maintain individuals privacy.

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will give you the choice to choose your own carer, where possible and the opportunity to meet your carer for the first time before you make your final decision.

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provide a variety of services with flexible hours to suit your needs.

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ensure that all our carers provide an excellent service, which meets the needs of our service users at all times..

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visit you for the first time FREE OF CHARGE with no obligation to undertake an assessment to identify your needs to suit your person-centred care.

SERVICES WE PROVIDE

Initial Referral

When you realised that you needed care, you may have approached Rainbow Social Care direct; alternatively, you may have been referred to us by the social work department from which you initially sought help and which has accepted at least some financial responsibility. In either case, information about you which is passed to us will be dealt with sensitively and in confidence.
Before providing any services we will need to talk with you as the person who is going to be receiving the service, perhaps with your family and with the social work department which contacted us. At the very outset we need to be sure that the services we provide are going to be suitable for you.

Assessing the Need

If someone comes to us from a social work department, the local authority will have carried out an assessment of what you need before deciding that care at home is going to meet your needs. A summary of this information, usually called a needs assessment, will have been passed to us.

If you have approached us direct, we need to make an assessment ourselves. To do this we will need to ask you quite a lot of questions, and probably to seek information from your carer, your doctor and any other specialists who know about your health and needs. The assessment will be carried out by specially trained staff.

We hope that you do not find the process by which we get to know your needs too intrusive. We want to build up a full picture and we will do this as quickly and tactfully as possible. Remember, all the information will be treated confidentially. Our aim is always to make sure that we understand what you need and what your preferences are about services, so that we can respond in ways which really suit you.

This process of assessment is completely FREE.

Types of Care
Home Care Services 
Elderly Companion Care Services
Respite Care
Hospital discharges
Caring For Someone with Alzheimer’s
Social Care
Dementia Care
Living In Care ( 24/7)
End of Life Care
Learning Disability and Autism
Transport
Supported living

OUR STAFF

We pride ourselves on excellence, from continuity of care to providing our clients with the minimum of amount of carers as possible. Our clients are welcome to express their preference and choices of who they wish to be receiving care from.

Finding good staff is not that easy as we all know.
Recruitment is a core activity for care services.

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Identifying the most suitable candidate for any particular job at any level will be an important step in ensuring effective performance and practice, team working and good standards of care.

When recruiting and selecting staff, it is essential to comply with the current legislation concerning legal rights, confidentiality, equality and discrimination and the appointment of “fit persons” set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

All of our carers go through rigorous checks during the recruitment process, to ensure that they hold the relevant qualifications which make them competent workers. In addition, we intend to provide fair pay to all members of staff, not only for the work put in but to ensure that they remain committed at all times.

Client feedback

Val and Hadyn V.

I have nothing but admiration for every Carer we have had. All have been polite, willing and respectful of the added fear of Covid19 by placing any shopping in our porch and standing back. All have worn masks and gloves which makes us feel safer. They have all turned up on time and have showed compassion for our situation of Lockdown.
Your Carers are being a real lifeline to us during this awful time. I would like to particularly commend Laura and Elaine who have been coming regularly and we’ve established a good rapport with. It does help when we see regular ladies as they get to know us and particularly with shopping, what we like. Hadyn has increasing problems with Dementia and tends to get flustered with new faces so when he sees Carers he recognises he is much calmer.
Thank you for this opportunity to give our feedback and to give creditation .

David L.

Consider Rainbow to be highly professional, nothing is too much for
them to help us”
“There is a difference between caring & professional caring. Rainbow are
by far the best professional team I’ve ever had. Rainbow are a colorful
organisation. Each of their visits brighten up my day

Bryan T.

I have been with Rainbow for a few years now. I am disabled and housebound so they come and help me with showering and light household jobs.  Their girls have always provided first class service.  They are quick and efficient, and keen to find ways of helping me with additional jobs. They are also unfailingly cheerful, and willingly engage in friendly chat. I greatly look forward to their visits. The company appears to be well run, and very obliging when I have had to change my regular rota.